Xerox Corporation has developed Knowledge Base tools for its internal and external clients. By centralizing these Knowledge Bases, Xerox can provide users data from several contributors for each search.

If you are a Xerox employee and can’t find the information you need,
please call the Technical Support hotline, let the engineer know what you need, and make sure that the engineer adds your solution to the Eureka Knowledge Base.

If you are a Xerox end-user/client:

•  Please open your Web Browser to www.xerox.com,
• Click on Support & Drivers in the navigation bar at the top of the page,
• Enter your equipment’s model name and number in the search field and click on the orange Search button.
• Put appropriate search words in the search field.
• If you can’t find the information you require, please call 1-800-821-2797 (US), give the operator your equipment’s serial number, and explain your situation. They’ll either answer your question directly or pass your call (in real time) along to an engineer who will answer your question or will find your answer and get it to you.